About

FAQ

• Where is the store based?

  Brooklyn, NY

• Do you accept orders placed outside of the US?

  Yes! Customers will be responsible for any fees on the package. Please note that at this time, shipping is currently NOT available to the EU/UK which includes the following countries:

  Austria, Belgium, Bulgaria, Croatia, Republic of Cyprus, Czech Republic, Denmark/Greenland, England, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Scotland, Slovakia, Slovenia, Spain, Sweden, and Wales

  Sincerest apologies for any inconvenience!

• How long will it take to receive my order?

  Orders ship out from the US to all countries USPS supports. The following are approximations; speed varies depending on origin, destination, and customs!

  Domestic (non-express)
  3 - 5 business days following shipping notice
  International (non-express)
  1 - 6 business weeks following shipping notice

• Tracking?

  Smaller items such as patches, stickers, and postcards are sent via USPS stamped mail by default. This delivery method is low-cost and does NOT include tracking information with your order! Larger/bulkier items such as apparel, charms, enamel pins, and posters are sent via USPS Ground Advantage mail and include tracking information.

  If your order contains small items, but you would like tracking included, please add "Tracking Add On" to your order from the shop menu. If your order contains any large items, it will be sent through USPS First Class Mail!

• Processing?

  Shipping will not start until orders have been processed. In the event that I receive a high volume of orders, there may be a delay in processing time. Generally, packaging will begin once all orders have been received for that period.

• Restocking?

  All products are assembled by myself and are created in limited quantities. If an item you are interested in is currently out of stock, I may offer preorders (depending on the item) which will ship out later to account for reordering. Your patience is appreciated as I work to restock the shop!

• Order Has Not Arrived?

  Please check the shipping address for your order! If it is correct, please give it time based on your location. Domestic orders typically take 3-5 business days, and international orders may take a few weeks. If it's been a full two weeks and you're in the US, or if it's been 6-8 full weeks and you're from an international country, please contact me!

• What is Storenvy?

  This store is created with Storenvy, an online store builder and marketplace for inspired brands. As a shopper, you can discover and buy items from multiple stores from all over the world and check out in one step at or open your own store for free.

• How do I pay for my order? Is it secure?

  The Storenvy checkout process is powered by both Stripe and PayPal, two of the most trusted online payment solutions on the web. Because of this, Storenvy has all the same securities and payment fraud protection as these leading payment processors. We accept Visa, Mastercard, Discover, American Express and Diners Club. If paying with PayPal, you may also make payments using your bank account, but this may delay your order.

• What if something is wrong with my order?

  If you have a problem with an order from this store, please contact the store directly, either through the Contact page or through your Storenvy account settings page.